As the Client Support Specialist at International Product Assurance Laboratories (IPA Labs), I’m your first contact when you are placing an order or have a question — which makes me quite proud that IPA Labs has been nationally recognized for our exceptional commitment to customer service. We’ve now received the Customer Quality Service Award from the American Council of Independent Laboratories (ACIL) two years in a row and this year, we received a Special Recognition Award for our timeliness!
After working with the IPA Labs team for over a decade, I can tell you it’s a full team effort to complete every testing order on time. Moreover, our team of scientists and engineers have multidisciplinary expertise to help guide you to the most effective testing options for your needs. This is how we’ve earned comments from our customers, such as:
“Responses are always timely, reports are delivered accurately to the predicted completion dates and the lab and team is always happy to work with any special requests.” —Christopher Byron, Laticrete
We strive to communicate clearly and to be a trusted partner with our customers to help them achieve their goals:
“Wonderful lab to partner with. We greatly value the information, research and testing services from IPA Labs.” —Kristy Thomson, Floor and Décor
And this is why customers come back to us again and again:
“A very professional lab. Timely results. When visiting the facility I learned a lot. We will be doing more business with them in future years to come.” —Wayne Druckenmiller, Superior Adhesives/The Tile Shop
Our team proactively tries to understand our clients’ unique goals before beginning work. We make sure to ask questions, provide quick responses, and offer guidance.
Additionally, our staff have leadership roles in standards organizations, including the American National Standards Institute, ASTM International, and the International Standards Organization that prepares us with the latest standards information and also gives us a unique insight into the development of a standard.
The Importance of Being an ACIL Member
We’re grateful to be an ACIL member with the opportunity to collaborate and network with other quality labs. There’s also a significant number of educational opportunities available for ACIL members, including webinars, specialized committees, and more. ACIL provides us with opportunities to learn from the best so we can deliver the best to our clients.
Katelyn Simpson, IPA Labs’ Director of Laboratory Services (third from the right) and other ACIL Environmental Science Testing Laboratory representatives meet with Rep. Richard McCormick (R-GA) as part of the ACIL Policies and Practices Conference.
Award-Winning Customer Service
The ACIL Customer Quality Service Award ranks participating laboratories’ according to customer survey responses regarding satisfaction with services.
Recognition from ACIL is a clear sign we’re excelling in our work and that our customers think so, too. How can we serve you? If you need advice about testing or are unsure where to start, contact us or email me at amoore@ipalaboratories.com. Our team is here to support and guide you all along the way!
